Returns & Refund Policy
Last Updated: 10 October 2026
At JanelKart, we aim to deliver products accurately, securely, and in satisfactory condition.
Because our catalogue includes medicines and health-related products, returns are subject to safety, quality-control, and applicable consumer-protection requirements.
1. General Return Policy
For safety and product-integrity reasons, medicines and other sensitive health-related products are generally not eligible for change-of-mind returns after delivery.
This restriction does not affect statutory rights relating to defective, damaged, incorrect, or otherwise non-conforming products.
2. Eligible Return or Refund Cases
Customers may request a review when:
- An incorrect product has been delivered.
- The product arrives damaged or leaking.
- The product has expired before delivery.
- The delivered product materially differs from the confirmed order.
- An item is missing from the shipment.
- An order is not delivered and is confirmed lost or otherwise qualifies for a remedy under applicable law.
Depending on the circumstances and applicable law, an eligible case may result in replacement, refund, or another appropriate remedy.
3. Reporting an Issue
Please report visible damage, incorrect items, or missing products preferably within 48 hours of delivery, so we can investigate promptly.
A report should include the order number, product details, a description of the issue, and photographs where reasonably available.
The 48-hour reporting period is requested for efficient investigation and does not remove statutory rights or prevent a valid claim submitted later.
4. Products Generally Not Eligible for Change-of-Mind Returns
Subject to applicable law, the following may be excluded from voluntary returns:
- Opened or used medicines.
- Products with broken tamper-evident seals.
- Products requiring controlled storage or special handling.
- Products damaged through improper handling after delivery.
- Products returned without authorization where prior approval is required.
These exclusions do not apply where a remedy is required by law for defective or non-conforming goods.
5. Order Cancellation
Customers may request cancellation before dispatch.
If the order has not been dispatched, we will review the request and confirm whether cancellation can be completed.
Once an order has been dispatched, cancellation may no longer be possible, and the applicable return or refund procedure will apply.
Customers retain any cancellation rights required by applicable law.
6. International Orders
International shipments may be subject to customs inspections, import restrictions, taxes, and delivery delays.
If a shipment is rejected or returned by customs, JanelKart will review the circumstances, responsibility for the issue, and applicable legal requirements before determining the appropriate refund or remedy.
Customers should verify import eligibility before ordering.
Customs charges, shipping costs, and deductions will be handled according to the terms disclosed at checkout and applicable law.
7. Refund Processing
Once a refund is approved, JanelKart will initiate the payment reversal or refund through the appropriate payment channel.
Refunds will normally be sent to the original payment method where possible.
Actual credit times depend on the payment provider, bank, transaction currency, and applicable processing requirements.
Customers will be informed if additional details are required.
8. Return Shipping Costs
Where a return is required because JanelKart supplied defective, damaged, or incorrect goods, reasonable return arrangements will be provided in accordance with applicable law.
For other authorized returns, shipping costs will be communicated before the customer sends the product back.
Customers should not return medicines without receiving instructions.
9. Missing or Delayed Deliveries
If an order has not arrived within the communicated delivery period, please contact us with the order number.
We may investigate the shipment with the carrier and provide an appropriate remedy in accordance with applicable law.
10. How to Request a Return or Refund
Contact JanelKart through the official Contact Us page and provide:
- Order number.
- Product name and relevant details.
- Reason for the request.
- Supporting photographs or documents, where available.
Our team will review the request and communicate the next steps.
11. Consumer Rights
Nothing in this policy excludes or restricts rights that customers have under applicable consumer-protection laws.
Where mandatory law provides a more favorable remedy, that law will prevail.
12. Contact
For returns, refunds, damaged shipments, or order-related concerns, please contact us through our website.
Website: https://janelkart.com