Shipping Information
JanelKart — Reliable Shipping for Homeopathic & Wellness Products
Last Updated: 10 October 2026
Shipping & Delivery at JanelKart
At JanelKart, we understand the importance of receiving your orders safely and conveniently. We aim to provide a reliable, transparent, and efficient shipping experience for customers purchasing homeopathic medicines and wellness products.
We serve customers across multiple countries, subject to product availability, shipping-carrier coverage, and applicable regulations.
This page explains how we process, package, dispatch, and deliver orders.
1. Order Processing
Once an order is successfully placed, our team begins preparing it for shipment.
Order processing includes:
- Verifying payment confirmation.
- Checking product and variant availability.
- Confirming the selected potency, formulation, and pack size.
- Reviewing product packaging and expiry details.
- Preparing appropriate shipping materials.
- Completing applicable shipping documentation.
Orders paid through Direct Bank Transfer are processed after payment has been received and verified.
Processing times may vary depending on product availability, order size, weekends, public holidays, and operational requirements.
2. Shipping Charges
Shipping charges are calculated according to the delivery destination and shipment weight.
The shipping cost may depend on:
- Destination country.
- Total shipment weight.
- Product packaging requirements.
- Available shipping services.
- Applicable carrier rates.
The shipping charge is displayed during checkout before the order is submitted.
Any applicable import duties, customs fees, or destination-country taxes may be charged separately, as explained during checkout and in our International Shipping policy.
3. Shipping Weight Calculation
JanelKart calculates shipping charges using the weight information associated with products and their selected variants.
Different products and pack sizes may have different shipping weights.
For example, the shipping weight of a small dilution bottle may differ from that of a larger bottle, tablet pack, or multi-product kit.
The total shipment weight may include protective packaging materials where applicable.
Customers can review the calculated shipping weight and shipping charges in the order summary before placing an order.
4. Product Availability
Products displayed on our website are subject to stock availability.
If a selected product becomes unavailable after an order is placed, we will contact the customer regarding the available options, which may include:
- Waiting for stock replenishment.
- Accepting an alternative product with the customer’s agreement.
- Removing the unavailable item and refunding the corresponding payment.
- Cancelling the affected order and arranging an appropriate refund.
We will not substitute a different medicine, potency, or formulation without the customer’s agreement.
5. Order Dispatch
Orders are dispatched after the necessary payment, product, and shipping checks are completed.
Once dispatched, the order status may be updated in the customer’s account.
Where available, shipping confirmation and tracking details will be provided.
Customers are encouraged to create an account to conveniently access order history and updates.
Guest customers may contact customer support for assistance using their order reference.
6. Delivery Time
Delivery times depend on the destination, shipping service, customs clearance, and local delivery conditions.
Actual delivery may be affected by:
- Weekends and public holidays.
- Customs inspections.
- Carrier delays.
- Weather disruptions.
- Remote delivery locations.
- Incorrect or incomplete shipping information.
Delivery estimates, where provided, are indicative unless expressly guaranteed.
7. Shipment Tracking
Where the selected shipping service supports tracking, customers may receive a tracking number after dispatch.
Tracking information can be used to follow the shipment through the relevant carrier’s website.
Tracking updates may not appear immediately after dispatch and may occasionally be delayed during transit.
8. Packaging and Product Safety
We aim to package all products carefully to minimize damage during transportation.
Special attention may be given to fragile bottles, liquids, glass containers, and other sensitive products.
Products are packed according to their characteristics and applicable shipping requirements.
Certain products may be restricted from shipment because of their ingredients, liquid content, storage requirements, or carrier regulations.
9. Shipping Address Requirements
Customers must provide accurate and complete delivery information during checkout.
Required details may include:
- Recipient’s full name.
- Street address and building details.
- City, state or province, and postal code.
- Destination country.
- Valid telephone number.
- Email address.
Additional information may be requested where legally required for customs or delivery purposes.
Incorrect addresses may result in delays, unsuccessful delivery attempts, or shipment returns.
Please contact us promptly if you discover an error in your shipping information.
10. Multiple Products in One Order
Customers may purchase multiple products in a single order.
Where operationally possible, products will be combined into one shipment.
However, orders may occasionally require separate shipments because of product availability, packaging requirements, or shipping restrictions.
Any additional shipping charges requiring customer payment will be communicated for approval before they are incurred.
11. Delayed or Missing Shipments
If your order has not arrived within the communicated delivery period, please contact JanelKart.
Provide your order number and any available tracking details.
We will review the shipment status and, where necessary, coordinate with the delivery carrier.
If a shipment is confirmed lost or otherwise qualifies for a remedy under applicable law, an appropriate replacement or refund will be arranged.
12. Damaged or Incorrect Deliveries
If a product arrives damaged, leaking, expired, or different from the product ordered, please contact us promptly.
For faster investigation, we recommend reporting visible damage or incorrect items within 48 hours of delivery.
Please retain the original packaging and provide photographs where reasonably available.
This reporting recommendation does not limit your statutory consumer rights.
Eligible issues will be addressed according to our Returns & Refund Policy.
13. Failed Delivery and Returned Shipments
A shipment may be returned if:
- The delivery address is incorrect or incomplete.
- The recipient cannot be contacted.
- Delivery attempts are unsuccessful.
- Required customs procedures are not completed.
- The destination country restricts the product.
We will review returned shipments individually and communicate available options.
Refunds and any applicable charges will be determined according to the circumstances, the terms disclosed at checkout, and applicable law.
14. International Shipping
JanelKart serves international customers in eligible destinations.
International shipments may be subject to customs duties, import restrictions, regulatory requirements, and additional delivery procedures.
For more detailed information, please visit our International Shipping page:
15. Shipping-Related Refunds
Shipping charges and product refunds are handled according to our Returns & Refund Policy and applicable consumer-protection laws.
Where JanelKart is responsible for a defective, incorrect, or non-conforming delivery, customers will receive the remedies required by applicable law.
For additional information, please refer to our Returns & Refund Policy.
16. Contact Us
If you need assistance with an order, shipping charges, delivery status, or shipment tracking, please contact our customer support team.
Website: https://janelkart.com
Customer Support: Contact Us page
Please include your order number when requesting assistance.
JanelKart — Carefully Packed, Reliably Shipped, Delivered Across Borders.
Shipping services are subject to product availability, destination eligibility, carrier coverage, and applicable regulations.