Terms & Conditions
Last Updated: 10 October 2026
1. Introduction
Welcome to JanelKart.com.
By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions, subject to applicable consumer-protection laws.
JanelKart provides an online platform for purchasing homeopathic medicines and selected wellness products for eligible domestic and international customers.
2. Eligibility
Customers must be legally capable of entering into a purchase agreement under applicable law.
Customers are responsible for providing accurate information and ensuring that their purchases comply with laws in their jurisdiction.
Certain products may be restricted or unavailable in particular countries.
3. Customer Accounts
Customers may create an account to manage their orders, shipping information, and purchase history.
Customers are responsible for maintaining the confidentiality of their login credentials.
Guest checkout may be available, but certain payment methods or account-related features may be restricted.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, potencies, prices, and availability are accurate.
Product images are illustrative. Actual packaging may vary.
We reserve the right to correct genuine listing errors and contact customers if an order is affected. Where an order cannot be fulfilled, any payment received for the unfulfilled portion will be refunded.
5. Pricing and Currency
Product prices are displayed in the currency selected on the website.
Exchange rates, conversion charges, and international transaction fees may be determined by payment providers or financial institutions.
Shipping charges are calculated separately and displayed during checkout.
Any applicable customs duties, import taxes, or destination-country fees will be handled according to the shipping terms disclosed at checkout.
6. Orders and Acceptance
Submitting an order does not automatically guarantee acceptance or shipment.
Orders may be reviewed for payment confirmation, product availability, address accuracy, shipping restrictions, and regulatory compliance.
An order may be cancelled where fulfilment is impossible or unlawful. Customers will receive an appropriate refund for payments collected on cancelled items.
7. Payment
Available payment methods may include PayPal and Direct Bank Transfer, subject to eligibility and checkout availability.
Orders requiring bank transfer may remain on hold until payment is received and verified.
Orders paid through PayPal are subject to successful payment authorization and confirmation.
8. Shipping and Delivery
We aim to process orders within the estimated timeframe communicated at checkout or in the order confirmation.
Delivery times are estimates unless expressly guaranteed.
International shipments may be delayed by customs inspections, carrier disruptions, regulatory checks, or circumstances beyond reasonable control.
Customers must provide accurate shipping information.
9. Customs and Import Regulations
Customers must comply with destination-country import rules.
Some homeopathic products may require additional documentation, authorization, or regulatory clearance.
Where legally permitted and clearly disclosed before purchase, customers may be responsible for destination-country customs duties and import charges.
Orders may be declined if the destination prohibits the relevant products.
10. Returns and Refunds
Returns, cancellations, and refunds are governed by our Returns & Refund Policy and applicable statutory consumer rights.
Medicines and health-related products may be subject to additional return restrictions for safety and quality reasons.
11. Intellectual Property
Website content, including original text, branding, graphics, and design elements, is protected by applicable intellectual-property laws.
Unauthorized commercial reproduction is prohibited.
12. Prohibited Activities
Customers must not misuse the website, submit fraudulent orders, attempt unauthorized access, or interfere with website security.
13. Limitation of Liability
To the extent permitted by law, JanelKart is not liable for indirect or consequential losses arising from website interruptions, misuse of products, or circumstances beyond its reasonable control.
This provision does not limit mandatory consumer rights or liability that cannot legally be excluded.
14. Changes to Terms
We may update these Terms & Conditions periodically.
Changes will apply prospectively, except where otherwise permitted by law. The terms applicable to an accepted order will not be changed retroactively to the customer’s detriment without a lawful basis.
15. Governing Law
These Terms & Conditions are governed by applicable Indian law, without prejudice to mandatory consumer protections that may apply in the customer’s country of residence.
16. Contact
For questions regarding orders or these terms, please use the Contact Us page.
Website: https://janelkart.com